Explanation of the reason for the payment failure

Note:

A payment request timeout only indicates that a response was not received within the expected time frame, and does not imply a business failure. In case of a timeout, merchants should follow the standard procedure as outlined below:

First, mark the relevant order as pending and then wait at least 2 minutes before retrieving the order status via the query interface. Do not attempt to resubmit the request immediately after a timeout, as this may lead to duplicate transactions.

Any financial loss resulting from not following the above procedure will be the sole responsibility of the liable party, and our company will not be held accountable.

Reason for failure	paraphrase	suggestion
NUMERO CUENTA NO EXISTE	Invalid Accounts	"account" is incorrect, it is recommended to verify the user account information
BANCO SIN ESPECIFICAR	Unspecified banks	The "bankName" parameter must be in the list of supported banks, which is limited by the Supefina system
CUENTA Y NIT NO CORRESPONDEN	The account and the customer identification number do not correspond	The merchant verifies and re-transmits the reference
CUENTA INVALIDA	Invalid Accounts	"account" is incorrect, it is recommended to verify the user account information
CUENTA NO EXISTE	Invalid Accounts	"account" is incorrect, it is recommended to verify the user account information
CUENTA INACTIVA O BLOQUEADA	The account is not activated or has been frozen	"account" is incorrect, it is recommended to verify the user account information
NIT ERRADO	The ID identification number (customerIdentification) is incorrect	Verify user information
No transaction failure reason	The channel connection timed out	You can resubmit it after it is restored
TXT EXCEDE TOPE	TXT exceeds the limit	Resubmittable
CUENTA NO AUTORIZADA PARA ACREDITAR	The account is not authorized to receive a charge	Merchants are required to contact the user to confirm the availability of the "account".
IDENTIFICACION ERRADA	The ID identification number (customerIdentification) is incorrect	Verify user information
NUMERO CUENTA INVALIDO	Invalid Accounts	"account" is incorrect, it is recommended to verify the user account information
TX EXCEDE TOPE SALDO DAVIPLATA	THE TRANSACTION EXCEEDS THE DAVIPLATA BALANCE LIMIT	The user's card is limited, and the user is advised to change the card
ID ERRADO	The ID identification number (customerIdentification) is incorrect	Verify user information
NUMERO DE CUENTA ACREEDOR INVALIDO.	Invalid Accounts	"account" is incorrect, it is recommended to verify the user account information