Explanation of the reason for the payment failure

Note:

A payment request timeout only indicates that a response was not received within the expected time frame, and does not imply a business failure. In case of a timeout, merchants should follow the standard procedure as outlined below:

First, mark the relevant order as pending and then wait at least 2 minutes before retrieving the order status via the query interface. Do not attempt to resubmit the request immediately after a timeout, as this may lead to duplicate transactions.

Any financial loss resulting from not following the above procedure will be the sole responsibility of the liable party, and our company will not be held accountable.

Reason for failure	paraphrase	suggestion
Pix not found	Pix doesn't exist	Verify that the user account information is correct
Settlement timeout	The timeout failure of pulling orders caused by fluctuations in the user's bank failed	You can re-order at a later time
Transação não autorizada.	The user's account is subject to bank risk control	It is advisable to change the receiving account
Account blocked	The receiving account does not exist (blocked or cancelled)	It is advisable to change the receiving account
Settlement failed	The timeout failure of pulling orders caused by fluctuations in the user's bank failed	You can re-order at a later time
SPI error	The timeout failure of pulling orders caused by fluctuations in the user's bank failed	You can re-order at a later time
Receipt account exceeds limit	The user's account exceeds the limit	It is advisable to change the receiving account
Declined by beneficiary bank	The user's bank refuses to pay	It is advisable to change the receiving account
Pix key format error	Account error/format error	It is advisable to change the receiving account